Customer Service
by P.J. Weissinger
please god somebody help me
Thank you for contacting Celluland Wireless!
My name is Topher and I’m happy to be your service representative today.
Before we begin, may I please just have your member service number?
i dont have my member service number
this is an emergency message please im alone and freezing
please help
Hold on just a second there sir. I can’t do anything to assist you until you’ve given me your member number.
Can we just start with that?
jesus christ you dont get it do you
im alone in the middle of the woods
my tour group is nowhere in site
im freezing cold
i need someone to relay my location to emergency services
hello?
are you there??
Sorry, I was on the line with another customer
One that provided me with their member service number, in fact...
please i dont know my member services number can you please just send me some help?
cant you pull up my location from my device??
Sir, this is a member services line. We don’t provide emergency rescue...
least of all to people who are unable to provide their member service number.
May I suggest that you contact the appropriate authorities?
i cant
no coverage
please you gotta help me
Ah! That’s because Celluland Wireless has the best coverage in the entire North American continent.
Did you know that we’re the only service providers above the 65th Parallel?
YES I KNOW ABOUT YOUR STUPID ARCTIC COVERAGE THING
THAT’S WHY IM TEXTING YOU
i fell off of my sled during a northern lights dogsled tour and am alone
and freezing and lost in the woods somewhere south of barrow, alaska
Ah yes, Barrow. We have seven cellular service towers in Barrow!
That’s more than PG Wireless has above the entire 60th parallel combined!
i dont care about your service can you please just get me some help??
can you please help me?
There’s no need to get snippy.
please help
I’ll tell you what. Usually I don’t do this, but if you provide me with your first and last name...
I can look up your old service plan and get your member number from there.
first name is rash
last name gilbert
Your first name is “Rash?”
yes
As in “skin rash?”
its a family name
...like “diaper rash?”
YES
Your name is “Rash Gilbert?”
YES THATS MY F*#$^# NAME!!!
your name is topher or something? what kind of a stupid name is that??
just get me some help now topher i am freezing in the woods and it is dark and it is cold.
i need to get out of here ASAP
hello topher? are you still there?
topher im sorry i didnt mean it
youre right rash is an unusual name
topher is a nice name. now can you please just get someone to help me?
please topher
Hello Mr. Gilbert. Sorry to keep you waiting.
It can be very difficult to find people’s member account if they only provide us with their name.
im sorry topher.
That’s alright Mr. Gilbert. I’m used to dealing with frustrated members on this line.
topher im in a life and death situation
Most customers frequently think they are. I find it helps to take a deep breath and count to ten.
topher can you please just send search and rescue my way
please
One moment please, Mr. Gilbert. I’ve found your member account, but I’m seeing that you’ve discontinued service with us.
yeah i did
Why is that?
does it seriously matter??
Yes.
jesus christ
i couldnt get you guys to stop sending me those stupid CWTips messages
Ah! So you knew about our Arctic data coverage then?
yes
and about your stupid humane society frequencies
Who’s your current service provider?
You’re lucky that your signal isn’t interfering with any migratory birds that far north.
You might want to take refuge somewhere in case they start attacking you.
You saw the CWTip about our bird-friendly frequencies, right?
yes.
i didnt care and i couldnt unsubscribe
Did you send the unsubscribe message?
yes i said stop like a billion times
Mhm.
Well Mr. Gilbert I’m looking at the message history and it appears you never sent the proper unsubscribe response.
In fact it looks like you’ve had a history of rather rude texts to our help line.
what are you talking about
You said “STOP,” “stop”, “JESUS CHRIST JUST STOP,” etc.
Ringing any bells?
so why didnt you stop?
The initial message clearly states that to unsubscribe, you must send “STP.”
We never received that message.
and “stop” wasnt clear enough for you?
If you would simply follow the instructions, Mr. Gilbert, everything would be a lot easier for you.
alright, im sorry. can you please just send help to my location?
Mr. Gilbert, it would be a breach of company policy to provide geolocation information to a third party...
especially that of a non-member.
please topher im going to freeze to death out here
I’ll tell you what, Mr. Gilbert. I’ll send your information if you promise to switch back to Celluland Wireless coverage.
im not going to do that
please can you just help me
At the very least you can subscribe to CWTips.
You’ll receive all sorts of information about Celluland Wirelss that might change your mind.
Otherwise I’m afraid there’s nothing I can do for you.
ok fine
SUBSCRIBE
The subscribe message is “SBSCRB”
seriously?
what is with your company’s avoidance of vowels??
It’s sort of a tradition from back when we used to charge on a per-character basis for our message.
An Old Wheel of Fortune Joke.
“Would you like to buy a vowel?” ;)
But also, we feel it’s more convenient for the customer to reduce the number of characters that they need to type.
god dammit.
SBSCRB
alright i did it
###CELLULAND WIRELESS### You are subscribed to CWTips!
Each week, you’ll receive helpful tips from this number so you can get the most out of your Celluland Wireless service.
To stop receiving this messages, reply with “STP.”
Ah! Excellent. Thank you for your cooperation and patience, Mr. Gilbert.
I’ve contacted search and rescue with your position and they should be arriving shortly.
oh god thank you
Now, as a final favor, while you’re just sitting there doing nothing...
I’d like to ask you to evaluate the service you’ve received this evening.
If you could follow the following link and provide some quick feedback, it will only take five minutes: http://cw.ly/183qu2d3
You will of course be charge $2.99/kB used, as you are still a non-member on our roaming network.
Mr. Gilbert.
I can see you haven’t completed the survey.
Mr. Gilbert please fill out the survey.
I haven’t actually sent in your location to search and rescue yet.
jesus christ topher fine ill do it
alright done
please just send help my way
Thank you for your feedback Mr. Gilbert. We value your opinion here at Celluland Wireless.
And we hope that the service you’ve received today might convince you to return to North America’s Number One Arctic service provider.
###CELLULAND WIRELESS### CWTips!
Ni hau, Celluland CWTips subscriber!
Did you know that Celluland Wireless is now the number one multilingual service provider for all of North America?
Try switching the languages provided in the “System Preferences” menu and choose from over 137 languages and dialects that are available for your convenience. Užívat!
STP
###CELLULAND WIRELESS### We’re sorry, it seems that you’ve entered an outdated service code.
We’ve recently updated our response directory for your convenience.
Speak with a Celluland Wireless customer service representative to identify the desired code that you’re looking for.
Have a nice day!
goddammit.
App